Text Fraud Alerts is a free service that helps protect you by immediately alerting you of potential fraud on your Texas Bay Mastercard® Debit Card through real-time engagement.
It’s simple. A text message will be sent to your mobile phone when there is a suspicious transaction identified on your Texas Bay Mastercard® Debit Card.
If we do not hear from you, we’ll attempt to verify the transaction by phone.
SMS text is free to members with mobile service. Other usage costs may apply based on your wireless carrier.
All Texas Bay Debit Card accounts are automatically enrolled in Text Fraud Alerts. You will receive an introductory text message that offers the opportunity to opt-in to future alerts of fraudulent transactions occurring on your account.
Please make sure your mobile phone number and email address are up-to-date at Texas Bay. To submit a new mobile phone number or email address, please log into Texas Bay Online Banking and update your information today.
If you enrolled but decide to opt out, please contact us by phone or visit any branch location.
Please remember, Texas Bay Credit Union employees will not ask you for personal information in an email or text message (SMS) and will not initiate a call to you on the phone requesting personal information (member number, account numbers, credit card number, or debit card number, etc.) without you contacting us first for service.
Be vigilant and avoid Fraud!