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Call now 713.852.6700

Routing: 313082935

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Mobile Banking FAQ

Answers to Your Mobile Banking Questions

Thank you for your interest in Texas Bay Mobile Banking.  The NEW Mobile Banking app is available August 24th.  You may have a few questions.  Below are answers to frequently asked questions (FAQ) about the Texas Bay Mobile Banking app:

ACCESS

How do I log into the New Digital Banking platform using my mobile device?
Users on previous system

  1. First, visit TexasBayCU.org on any web browser (not the app), enter your username/password from old system at top right of screen, and then answer a few questions to verify you are an authorized user.  You will be asked to change your password.
  2. Next, visit the Apple or Android app store to download the free Texas Bay CU mobile banking app.
  3. And then, log in using your username and new password created.

Current member but never used previous system

  1. First, call (713) 852-6700 or visit any branch location during hours of operation to gain access to the New Digital Banking service.
  2. Next, visit the Apple or Android app store to download the free Texas Bay CU mobile banking app.
  3. And then, open the app and select “Register” at the bottom of the log-in screen. The app will guide you through the verification process.  Create your username and password and that is it.  You now have access to use the Texas Bay Mobile app 24/7.

New members on/after Aug. 24, 2020

  1. First, visit the Apple or Android app store to download the free Texas Bay CU mobile banking app.
  2. And then, open the app and select “Register” at the bottom of the log-in screen. The app will guide you through the verification process.  Create your username and password and that is it.  You now have access to use the Texas Bay Mobile app 24/7.

I don’t remember my password. How can I change it?
No problem.  And no need to call or visit a branch.  The system can assist you 24/7 with a secure online verification process.  Simply select “Forgot Password” on the log in page either desktop or mobile.  The system will take you through the steps to verify that the account is yours by sending you a code via text or phone call.  Once your account is verified you can change your password and access your accounts again.  Be sure your mobile phone number and email address we have on file is current to use the “Forgot Password” feature.

Can I use Touch ID or Face Recognition to access the mobile app?
Yes, our mobile app has the capability to utilize Biometric technology! Sign into Texas Bay’s Digital Banking from your computer or mobile device.  Click on “Profile” in the main menu and next click on “Biometric Enrollment”.  Follow the steps to complete your enrollment to begin utilizing face recognition to sign onto your digital banking account.

Do I need a separate username and password for Desktop?
No, you can use your mobile credentials to log into Digital Banking on a desktop computer or tablet.  Log in at TexasBayCU.org.

Is there an app for my Tablet device?
The new  mobile banking app was designed to work with mobile phones.  However you can open a web browser within your Tablet and log into Digital Banking at TexasBayCU.org.  The same features in the mobile app will be available.  Note that all features are available within the Online Banking version when logging in on a desktop/PC.

ACCOUNTS

Is there a quick way to check my account balances?
Yes, the mobile app offers you “Fast Balances” which allow you to view up to 6 accounts without fully logging into the app. To set up this feature click on “Profile” in the main menu and next click on “Manage Fast Balances”.  Follow the steps to complete your set up to have a one touch way to view your account balances and recent transactions.

CARDS

Can I manage my debit or credit card from the app?
Yes, our former card management app, CardValet, is now built into your mobile app.  Texas Bay Card Control can be accessed from the main menu drop down.  Select “Card Control” and follow the instructions to set up the cards you wish to manage through the app. Once your cards are set up you can begin creating your custom alerts and any card limits or restrictions you wish to have in place.

I lost my debit/credit card and suspect fraud. Can I lock my card?
Yes, if you have set your cards up in our Card Control system, you have the ability to turn your card off and on through the mobile app.  In the main menu select “Card Control”, once you are in the app locate the card that you need to lock and select the button to turn the card off.  If you locate your card and there is no fraud, simply go back into Card Control and turn your card back on.  If your card is lost or you suspect fraud please contact us immediately to close the card and issue you a new one.

Credit Card – (866) 299-7470
Debit Card – (833) 809-9983

TRANSACTIONS

How can I make a transaction inquiry on my account?
On your account transaction screen, select the transaction in question.  The transaction section will expand to show a “Transaction Inquiry” link. Select the link and a message screen containing the transaction details will open, complete the requested information and select “Send”. The Texas Bay team will review your inquiry and get back to you.

Am I able to transfer funds to a non-Texas Bay account?
Yes, the mobile app has the same capability as our online banking system to transfer funds to accounts at other financial institutions.  Choose “Transfer” from either the Main Menu or on the bar at the bottom of your screen.  From there select “External Accounts”.  If you have already set up an External Account in the system it will show in the list.  Select the Account and complete the transfer.  Keep in mind it can take a few days for the other financial institution to accept the funds and post to the account.  If you haven’t set up the External Account select “Add External Account” and follow the instructions to set up the account.  Please note it can take a few days to create the link between Texas Bay and the other financial institution.

Can I pay my bills through Bill Pay on the mobile app?
Yes, the mobile app allows you to use the Bill Pay service as you do on your computer.  Choose “Payments” from either the Main Menu or on the bar at the bottom of your screen.  Next select “Bill Payments”, once selected the system will walk you through the next steps to pay your bill through the app.

OTHER

What if I have a question on something not listed in the above FAQs?
The mobile app allows you to message us 24/7! Click on the envelope at the top of the screen or click on “Profile” in the main menu and then click on “Messages” and select “Compose New”. No matter how small or complex, our team can handle it!

 

 

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